At Ascent Pro Support, our vision is to revolutionize the emergency roadside assistance industry, specifically catering to the unique needs of commercial trucking enterprises. We envision a future where every commercial truck driver and fleet manager can rely on our unwavering commitment to deliver rapid, specialized, and empathetic support, ensuring that their cargo reaches its destination safely and on time.
We aim to be the undisputed leader in the commercial trucking emergency assistance sector, providing a comprehensive suite of services that go beyond the ordinary. Our tireless pursuit of innovation will result in advanced technological solutions tailored to the distinctive demands of long-haul, regional, and local transport, empowering our clients to keep their fleets operating at peak efficiency.
Our core values of integrity, customer-centricity, and social responsibility will form the bedrock of our business, strengthening our partnerships with trucking companies across the nation. We will invest in the training and development of our expert support team to handle every situation with the utmost professionalism and efficiency.
Ultimately, our vision is to be the trusted lifeline for the commercial trucking community, fostering a safer, more dependable, and cost-effective logistics landscape. With dedication, innovation, and a steadfast commitment to our core values, we will transform this vision into reality, ensuring that every commercial truck on the road has a partner in Ascent they can rely on for critical support.
At Ascent Pro Support, our company culture is the cornerstone of our success and the driving force behind our commitment to excellence in the emergency roadside service industry. We are dedicated to fostering an environment where every team member feels valued, empowered, and motivated to go above and beyond to serve our customers and partners.
- Customer-Centric: We put our customers first in everything we do. Their safety, satisfaction, and peace of mind are our top priorities. We actively listen to their needs, dig for a deeper understanding of their business, and consistently strive to exceed their expectations.
- Team Collaboration: We believe that teamwork makes the dream work. We encourage open communication, collaboration, and knowledge sharing among our diverse and talented team members. By working together, we achieve more and drive innovation.
- Professional Excellence: We are committed to excellence in all aspects of our work. Our team members are highly trained, knowledgeable, and dedicated to providing top-notch service. We embrace continuous learning and improvement as part of our culture.
- Integrity and Trust: We operate with the highest standards of integrity, honesty, and transparency. Trust is the foundation of our relationships with customers, partners, and fellow team members. We do what we say and uphold the highest ethical standards.
- Empathy and Respect: We treat everyone with respect, kindness, and understanding. We recognize and appreciate the diverse backgrounds and perspectives of our team members and customers. Empathy is at the heart of our interactions.
- Innovation and Adaptability: We are forward-thinking and adaptable. We embrace change, seek out new solutions, and stay at the forefront of technology to better serve our customers and meet the evolving needs of the industry.
- Community and Social Responsibility: We are committed to giving back to our community. We actively engage in social initiatives, striving to make a positive impact on the world around us.
- Continuous Improvement: We believe in continuous improvement, both individually and as a company. We encourage feedback, celebrate achievements, and proactively seek opportunities for growth and development.
At Ascent, our company culture is not just a statement. It guides our actions, decisions, and interactions every day, creating a dynamic workplace where we thrive as a team and make a positive impact on the emergency roadside service industry.
Founded in late 2016 by Tyler Sulzberger, Ascent Pro Support emerged from a vision to address gaps in the professional staffing industry.
Leveraging Sulzberger’s background in accounting and experience as co-founder and vice president of a Midwest excavating company, Ascent initially focused on long-term contingent labor solutions, primarily serving Bridgestone’s Emergency Roadside Service contact center.
In 2020, a pivotal moment occurred when Bridgestone challenged Ascent to create a remote call center in response to the impending COVID-19 pandemic. Rising to the occasion, Ascent developed a groundbreaking model, marking a turning point in the company’s evolution. Recognizing this transformation, Tyler Sulzberger rebranded the company as Ascent Pro Support, expanding its services beyond staffing solutions to become a comprehensive provider of customer service support solutions.
Today, Ascent Pro Support stands as a dynamic organization with the expertise to craft tailored customer support solutions for various businesses. Our commitment to excellence, innovation, and customer-centricity remains unwavering as we continue to grow and adapt.
Join us on your business journey, and let Ascent Pro Support elevate your success with our comprehensive customer service and staffing solutions.